Library Assistant, Public Services Apply Online!

Reporting to the Director, Health Sciences Library and Data Stewardship Office, the Library Assistant, Public Services is responsible for providing a variety of services to users of the Health Sciences Library. This includes technical and administrative assistance to support access to the collection, research support and public services. This position works under the guidance of lead Librarians.

This position is covered by the Terms and Conditions of the OPSEU Unit 677 Collective Agreement (Unit 2). A copy is available on the NOSM University website.

Responsibilities

This position primarily supports Public Services, which includes:

• Coordinates circulation and borrowing activities such as loans, holds, processing overdue/damaged books and user registrations.
• Develops promotional items, including arranging promotional activities, drafting and posting items for the social media channels and other media, as well as editing the Off the Shelf newsletter.
• Coordinates the information desk schedules for full time and casual staff.
• Maintains and edits a complex website.
• Assists with subject guide development and maintenance using related software.
• Coordinates and performs administrative tasks, like file maintenance, mail/courier requests, financial reconciliations and procurement.
• Maintains and troubleshoots related public services software solutions, providing updates to users and triaging requests.
• Coordinates the equipment booking service, including processing new equipment, maintenance and troubleshooting.
• Responsible for collating statistics across all library areas, providing evaluation and assessment support including data reporting for the Health Sciences Library annual report and to external organizations.
• Ensures the public space addresses user needs, troubleshoots and resolves issues and arranges servicing of public equipment.
• Provides related user experience support to the Public Services Librarian.

Other Library Assistant responsibilities include:

• Provides administrative support to the Director, as well as periodic meeting/committee support.
• Participates in the information desk schedule, providing regular services such as quick reference and circulation.
• Responds and directs user requests and reference questions via related software tools.
• Collects, compiles and provides statistics for assessment and evaluation purposes.
• Participates in the creation and revision of policies, procedures, training tools and guides.
• Keeps abreast of library trends, researches and implements new services.
• Provides user orientations, public tours and staff related training as required.
• Performs assigned back-up responsibilities.
• Performs other duties as assigned.

Qualifications

Education

• College diploma in Library and Information Services from a recognized institution with Canadian accreditation or an equivalent combination of education and experience is required. A University degree in a health related discipline is preferred.

Knowledge, Skills and Abilities

• A minimum of one (1) year of related experience in an academic library environment.
• Experience working with computer systems and software such as the Microsoft suite, internet browsers, email etc.
• Familiarity with website editors and social media tools
• A thorough understanding of library specific systems and software such as integrated library systems, interlibrary loan, URL and collection maintenance tools, request trackers etc.
• Relevant library public service experience
• A thorough understanding of library technical and metadata standards
• Experience using library collections including health related databases, serials and monographs
• Experience in interpreting, explaining and applying policies and procedures
• Proven experience in coordinating various tasks under deadlines
• Work within established organizational practices, protocols and policies

Language

• Must be able to communicate effectively in English (verbally, written and comprehension)
• French/Indigenous language skills would be considered asset

Working Conditions

• Extended periods of sitting
• Interaction with employees, management, and the public at large
• Working in a busy office environment with frequent interruptions
• Occasional overtime and travel