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Check out our FAQ page for quick answers to your questions! We also offer a wide range of video tutorials.

Still need help?


You can email the library using the form below or at Please note that emails will be answered in the order they are received Monday to Friday (excluding evenings and holidays).


Our chat service is available during our business hours.

The library’s chat reference service is designed to address quick questions pertaining to our collection, library hours and borrowing policies, renewal of materials, and so on. Please use for more extensive queries including reference questions.

Please note that all chat conversations are logged for internal statistical and quality-control purposes. This information is only retained within the library’s web-based chat service account. The library does not share this information, except in cases when it is required to by law.

Text Messaging

You can chat with us from your cellular phone via text message at 705-702-4554. We do not charge for this service, however your mobile provider’s standard text messaging rates do apply.


NOSM University in Thunder Bay
Tel: 807-766-7375

NOSM University in Sudbury
Tel: 705-662-7282

Visit Us

NOSM University in Thunder Bay
Dr. Serafina Penny Petrone, Health Sciences Library
Medical School Building, Room 2007
955 Oliver Road
Thunder Bay, ON, P7B 5E1

NOSM University in Sudbury
Health Sciences Library
Medical School Building, Room 120
935 Ramsey Lake Road
Sudbury, ON, P3E 2C6

Any personal information that you provide to the Health Sciences Library is collected in compliance with The Freedom of Information and Protection of Privacy Act (FIPPA). The personal information that you provide will be used only for the purpose(s) for which it is collected, and not in any other way without your consent.