Student Accommodations and Accessibility Services
The Northern Ontario School of Medicine is committed to equity and accessibility and assuring compliance with the Accessibility Standards for Customer Service, O. Reg. 429/01 and the Accessibility for Ontarians Act, 2005 (“AODA, 2005″). The School is committed to providing goods and services in such a manner that respects the dignity and independence of persons with disabilities. Further, the School will ensure that all persons with disabilities have equal opportunity to access the School’s good and services. Consequently, the School will integrate the provision of goods and services to persons with disabilities into its practices and protocols except when an alternative measure is required on either a permanent or temporary basis, to enable persons with disabilities to obtain and/or benefit from the provided goods and services.
Feedback About Customer Service and Accessibility Issues in the Delivery of Programs, Goods and Services
- Feedback regarding the way the Northern Ontario School of Medicine provides programs, goods and services to people with disabilities takes into consideration the fact that individuals with disabilities may require access to different forms of communication depending upon their disability.
- This means that feedback can be given to the School verbally, by email, by telephone, in writing, or through a third party. All feedback will be directed to the Office of Equity and Quality.
- Any complaints received will be dealt with by informing the individual, as well as the Unit or Portfolio associated with the accessibility or customer service issue in the delivery of a program, good or service.
- Individuals may expect a response to the feedback within five business days.
The Northern Ontario School of Medicine (NOSM) endeavours to be an inclusive and barrier free,adaptive institution by providing academic accommodations as mandated by The Ontario
Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
The school has a legal responsibility to accommodate students with disabilities. The
Accommodations policy ensures that academic accommodations will be provided in accordance
with the principles of dignity, individualization and inclusion. NOSM will work cooperatively, and
in a spirit of respect, with all partners in the accommodation process.
Information, Policies and Resources
Accessibility Protocol for Customer Service Standard
Office of Equity and Quality