The Northern Ontario School of Medicine is committed to equity and accessibility and assuring
compliance with the Accessibility
Standards for Customer Service, O. Reg. 429/01 and the Accessibility for Ontarians
Act, 2005 (“AODA, 2005”). The School is committed to providing goods and
services in such a manner that respects the dignity and independence of persons
with disabilities. Further the School will ensure that all persons with
disabilities have equal opportunity to access the School’s good and services.
Consequently, the School will integrate the provision of goods and services to
persons with disabilities into its practices and protocols except when an
alternative measure is required on either a permanent or temporary basis, to
enable persons with disabilities to obtain and/or benefit from the provided
goods and services.
2014 NOSM Multi-Year Accessibility Plan
Accessibility Protocol for Customer
Feedback About Customer Service and Accessibility Issues in the
Delivery of Programs, Goods and Services
- Feedback regarding the way
the Northern Ontario School of Medicine provides programs, goods and
services to people with disabilities takes into consideration the fact
that individuals with disabilities may require access to different forms
of communication depending upon their disability.
- This means that feedback can
be given to the School verbally, by email, by telephone, in writing, or
through a third party. All feedback will be directed to the Office of
Equity and Quality.
- Any complaints received will
be dealt with by informing the individual, as well as the Unit or
Portfolio associated with the accessibility
or customer service issue in the delivery of a program, good or service.
- Individuals may expect a
response to the feedback within five business days.
c/o Office of Equity and Quality
Northern Ontario School of Medicine
935 Ramsey Lake Road