The Northern Ontario School of Medicine is committed to equity and accessibility and assuring compliance with the Accessibility Standards for Customer Service, O. Reg. 429/01 and the Accessibility for Ontarians Act, 2005 (“AODA, 2005”). The School is committed to providing goods and services in such a manner that respects the dignity and independence of persons with disabilities. Further the School will ensure that all persons with disabilities have equal opportunity to access the School’s good and services. Consequently, the School will integrate the provision of goods and services to persons with disabilities into its practices and protocols except when an alternative measure is required on either a permanent or temporary basis, to enable persons with disabilities to obtain and/or benefit from the provided goods and services.
Accessibility Protocol for Customer Service Standard
Feedback About Customer Service and Accessibility Issues in the Delivery of Programs, Goods and Services
- Feedback regarding the way the Northern Ontario School of Medicine provides programs, goods and services to people with disabilities takes into consideration the fact that individuals with disabilities may require access to different forms of communication depending upon their disability.
- This means that feedback can be given to the School verbally, by email, by telephone, in writing, or through a third party. All feedback will be directed to the Office of Equity and Quality.
- Any complaints received will be dealt with by informing the individual, as well as the Unit or Portfolio associated with the accessibility or customer service issue in the delivery of a program, good or service.
- Individuals may expect a response to the feedback within five business days.
c/o Office of Equity and Quality
Northern Ontario School of Medicine
935 Ramsey Lake Road